I have grown and developed my knowledge and skills with over 15 years of experience in the tourism and hospitality industry. Thanks to my diverse experience and proven track record, I am uniquely placed to offer guidance and assistance to operators of all sizes and specialities.
Hotels
Restaurants
Destination Management Companies
Product development & packaging
Do you want new products and services, but running short on ideas? Are you unsure as to how to sell additional products? Developing new products is very close to my heart. It’s important to think about the whole product, from idea to implementation, and I can be involved every step of the way. A well-structured product makes the experience easy to understand and easier to sell.
Sustainable development
Does your company need assistance with certifications? Sustainability is something that tourists are becoming more and more aware of. However, not everyone is yet familiar with the subject, so I can offer training for staff on the subject or get the company an environmental certificate. For the purposes of continuity, it’s great to have some staff involved in this process. I have been involved in the acquisition of Sustainable Travel Finland (STF), Green Key and Biosphere labels. Alongside my work, I am studying to become a Sustainability Specialist, strengthening my skills so that I can pass knowledge on to you.
Migration & maintenance of reservation systems
Do you have a system upgrade currently under consideration or already underway? Are you running out of hands or maybe lacking the experience needed to develop your systems and make updates? Let’s find the right option for you! The foundation of any good business in the tourism and hospitality industry is possessing is a functioning reservation system. It’s essential for these systems to work for both employees and customers to ensure sales and consistent, quality service. I have been the main user of various booking engines and platforms, have been involved in the process of migrating to new systems, too. My experience currently includes the following; Travius, Bokun, Mews, Profitroom, Fareharbor, & Moder.
Designing for the future
Is your business in transition? Is there a backlog of tasks that should have been completed yesterday? Some change should be made, but the direction may not yet be decided or the way forward may be a bit foggy. Perhaps the destination is clear, but the next steps are still under consideration. Who would even have the time and resources to do this and see it through to the finish line? Together, let’s make a plan for the future that fits your business needs, so that tasks are completed on time and that eyes remain on the prize.
Migration & maintenance of reservation systems
Do you have a system upgrade currently under consideration or already underway? Are you running out of hands or maybe lacking the experience needed to develop your systems and make updates? Let’s find the right option for you! The foundation of any good business in the tourism and hospitality industry is possessing is a functioning reservation system. It’s essential for thesessystems to work for both employees and customers to ensure sales and consistent, quality service. I have been the main user of various systems and have been involved in the process of migrating to new systems, too. My experience currently includes the following systems; Travius, Bokun, Mews, Profitroom, Fareharbor, & Moder.
Designing for the future
Is your business in transition? Is there a backlog of tasks that should have been completed yesterday? Some change should be made, but the direction may not yet be decided or the way forward may be a bit foggy. Perhaps the destination is clear, but the next steps are still under consideration. Who would even have the time and resources to do this and see it through to the finish line? Together, let’s make a plan for the future that fits your business needs, so that tasks are completed on time and that eyes remain on the prize.
Development of restaurant services
Do your restaurant services need operational improvements? I have strong background in working with restaurants, their product development and packaging.
Event organisation
Do you have an idea for an event or theme day on your premises, but not enough time to plan and manage it? I can take the reins for events, large and small.
Sales strategies & positioning
To whom are you selling? What are you selling? Where are you selling it, and why are you selling it? Let’s identify the best options and tactics to help you to boost your sales and find your dream customers. I can help with copywriting, packaging and product selection to make your sales actions more attractive to prospective customers and drive greater revenue.
Human resource management
Do you find yourself asking how to improve employee satisfaction and retention? I’ve worked as a front-line employee for over 10 years and I know how important retention is. I can also assist with different training guides or developing on-boarding programmes.
Sales strategies & positioning
To whom are you selling? What are you selling? Where are you selling it, and why are you selling it? Let’s identify the best options and tactics to help you to boost your sales and find your dream customers. I can help with copywriting, packaging and product selection to make your sales actions more attractive to prospective customers and drive greater revenue.
Human resource management
Do you find yourself asking how to improve employee satisfaction and retention? I’ve worked as a front-line employee for over 10 years and I know how important retention is. I can also assist with different training guides or developing on-boarding programmes.
